Exploring the World of Long-Term Care Insurance

John Sieb

“About four years ago, we began a journey to help our policyholders live happier, healthier, more independent lives at home longer. Since, we’ve expanded our holistic wellness program, Prudential Peak™– Rock solid solutions for your total wellness and independence – and made multiple inroads thanks to solutions with our strategic partners including The Helper Bees.”

– John Sieb, Business Head and COO of Long-Term Care at Prudential

Shawna Meyer

“The thing that gets me out of bed in the morning is thinking about wellness initiatives. How do we help people remain independent longer? How do we help them stay in their home as long as possible? How do we help them receive the best care that they need? I think all of these aspects are critical.”

– Shawna Meyer, President and CEO of North American Life and Health, a GE Company

Tim Kneeland

“Insurance companies, groups like yours, the regulators – I think every one of us realize we have so much work to do and we’re going to be so much better if we can figure out how to do it together.”

–  Tim Kneeland, Principal at TFKneeland Consultants

Robert Eaton

“I think delivery of policy and delivery of claims is going to be totally transformed…I’m hopeful that those are going to be the two things we think about in the year 2025.”

– Robert Eaton, Principal and Consulting Actuary at Milliman

Rhett Wieland

“We are seeing a positive shift in the way policyholders are beginning to view their LTC carrier. The intersection of care management and health care, along with Long Term Care wellness programs, is helping policyholders begin to trust us in the same way they also trust their doctors and health plan carriers.”

– Rhett Wieland, Vice President of Long Term Care Strategy at Prudential

Peter Goldstein

“We’re in a very important industry at a key time for our aging society. There is much focus on health and wellness and the time is upon us. As innovators and entrepreneurs, with direct access to a cohort of people who purchased long-term policies, it’s time to do something interesting and impactful to change the trajectory of how they age.”

– Peter Goldstein, President and CEO of Illumifin

Jodi Anatole

“I worked for a large-group carrier that offered tons of voluntary benefits. I do not think that there was another product line (at the carrier) where the people in the product line worked as collaboratively with their competitors. It’s unique to long-term care.”

– Jodi Anatole, President at Endeavour Consulting LLC

Karen Smyth

“Don’t let the perfect get in the way of the good…There are states that are willing to try a new solution. The industry perhaps should attempt to find a way to complement state-sponsored programs that are trying to effectuate change.”

– Karen Smyth, Vice President, Long Term Care Operations at Wilton Re

Peter Lucas

“As a TPA, there are three things to remember: 1) Step in the shoes of the insurance company 2) Making investments (in technology) 3) Being agnostic (to add-on service providers).”

– Peter Lucas, CEO, Davies Life & Health

Robert Loren Robinson

“I’m excited about the future of LTC. We’re putting in place the right tools, the right people, the right thinking….driving an enhanced customer experience through innovation with an emphasis on the human factor.”

– Robert Loren Robinson, President, Fuzion

Steve Serfass

Jamala Arland

Stephanie Moench

“If you have a short-term view on long-term care, that seems counterintuitive.”

–  Stephanie Moench, Principal and Long-term Care Practice Co-leader at Oliver Wyman

Dave Ramsey

“We’re bullish on LTCI. We’ve seen what we’ve been able to do with our own block and with acquisitions. We see similar opportunities with other carriers that would like to exit the market.”

–  Dave Ramsey, President and CEO, Continental General Insurance