Our Care Management programs led by care managers blend expertise, empathy, and technology to help members understand benefits, choose services, and navigate the moments when support is most needed.
Clarity When It Matters Most
Care Management translates complex benefits and next steps into plain language, helping members and families understand exactly what to do — and what support is available — from the very first conversation.
Guidance Through Every Step
From assessments to in-home services, members get a trusted partner who creates a Personalized Action Plan with tailored recommendations to keep them moving toward their goals at home.
Better Decisions, Better Outcomes
Personalized 1:1 support leads to more appropriate service use, higher engagement, and safer independence at home — improving member experience and strengthening plan performance.
A Day in the Life of a Care Manager
A daughter calls because her father is beginning the LTCI claims process. She has no idea what “eligibility assessment” means.
Our Care Manager walks her step-by-step through what to expect, helps her gather what she needs, schedules the visit, and explains next steps after the assessment.
Later, a Medicare Advantage member uses her plan’s extra benefits but isn’t sure which services qualify. Concierge helps her explore Marketplace options, compare providers, and schedule her first in-home visit.
Each interaction is personalized, precise, and recorded for the plan — turning one-off moments into a continuous, supported journey.
Clarity and Support for Members, Better Outcomes for Plans
Care Management gives plans a clearer, more consistent way to guide members — improving engagement, service use, and overall health outcomes.
Less Member Confusion
Care Managers clarifies benefits, next steps, and available services, reducing uncertainty at key moments.
More Appropriate Service Use
Members receive a dedicated Care Manager that helps them choose the right supports at the right time.
Better Benefit Utilization
Clear, human guidance helps members understand their options and use their benefits appropriately — improving utilization without any additional cost to the plan.
Lower Churn
A more supportive experience increases satisfaction and improves plan retention at renewal.
Fewer Care Management Calls
Managers absorb common questions and navigation needs, reducing operational load on internal teams.
1.8x
Ability to remain at home
Members who engage with Care Management are significantly more likely to stay at home safely and use their benefits effectively. Early results show a 1.8× improvement in the ability to remain at home.
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