Hosted by Char Hu, PhD, CEO of The Helper Bees, this monthly podcast consists of casual conversations with industry leaders about the evolution and future of the Long-term Care Insurance (LTCI) industry.
“In the ’80s, the [LTCI] industry was very splintered. Everybody thought they had secret sauce they didn’t want to discuss. Getting the industry to realize that working together made a better industry, and that sharing information was better for everybody, has been one of the most useful evolutions over the years.”
– Jim Glickman, President & CEO of LifeCare Assurance Company
“I hope the long-term care insurance industry[…]rebrands as not just paying for long-term care at the end of life, but really being aging experts and wellness experts—partnering with their policyholders to help them live better lives.”
– Carol Barbour, President & CEO of Vigor Health
“Challenging the status quo is incredibly important, especially in an industry like insurance, where things have been done a certain way.”
– Vince Bodnar, Senior Advisor at Alvarez & Marsal
“At the end of the day, you’ve got to keep in mind the end customer. If you can relate and have empathy for what their challenges are and what they’re going through, that helps.”
– John Palmer, COO & Chief Innovation Officer at North American Life & Health a GE Company
“I want to emphasize how much of a need there is for all of us in the industry to work together to make insurance protection available to all these people in need.”
– Bruce Stahl, Senior VP and Head of U.S. Individual Health at RGA
“I always tell people I know wellness initiatives make a favorable impact on our policyholders. The question is, are they optimized?”
– Doug Reilly, co-lead of CNA’s Long-Term Care Division
“We’re bullish on LTCI. We’ve seen what we’ve been able to do with our own block and with acquisitions. We see similar opportunities with other carriers that would like to exit the market.”
– Dave Ramsey, President and CEO, Continental General Insurance
“If you have a short-term view on long-term care, that seems counterintuitive.”
– Stephanie Moench, Principal and Long-term Care Practice Co-leader at Oliver Wyman
– Robert Loren Robinson, President, Fuzion
– Peter Lucas, CEO, Davies Life & Health
– Karen Smyth, Vice President, Long Term Care Operations at Wilton Re
“I worked for a large-group carrier that offered tons of voluntary benefits. I do not think that there was another product line (at the carrier) where the people in the product line worked as collaboratively with their competitors. It’s unique to long-term care.”
– Jodi Anatole, President at Endeavour Consulting LLC
“We’re in a very important industry at a key time for our aging society. There is much focus on health and wellness and the time is upon us. As innovators and entrepreneurs, with direct access to a cohort of people who purchased long-term policies, it’s time to do something interesting and impactful to change the trajectory of how they age.”
– Peter Goldstein, President and CEO of Illumifin
“We are seeing a positive shift in the way policyholders are beginning to view their LTC carrier. The intersection of care management and health care, along with Long Term Care wellness programs, is helping policyholders begin to trust us in the same way they also trust their doctors and health plan carriers.”
– Rhett Wieland, Vice President of Long Term Care Strategy at Prudential
“I think delivery of policy and delivery of claims is going to be totally transformed…I’m hopeful that those are going to be the two things we think about in the year 2025.”
– Robert Eaton, Principal and Consulting Actuary at Milliman
“Insurance companies, groups like yours, the regulators – I think every one of us realize we have so much work to do and we’re going to be so much better if we can figure out how to do it together.”
– Tim Kneeland, Principal at TFKneeland Consultants
“The thing that gets me out of bed in the morning is thinking about wellness initiatives. How do we help people remain independent longer? How do we help them stay in their home as long as possible? How do we help them receive the best care that they need? I think all of these aspects are critical.”
– Shawna Meyer, President and CEO of North American Life and Health, a GE Company
“About four years ago, we began a journey to help our policyholders live happier, healthier, more independent lives at home longer. Since, we’ve expanded our holistic wellness program, Prudential Peak™– Rock solid solutions for your total wellness and independence – and made multiple inroads thanks to solutions with our strategic partners including The Helper Bees.”
– John Sieb, Business Head and COO of Long-Term Care at Prudential
Thanks for listening!
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