1. User Consent
2. A Note About Children
We do not intentionally gather Personal Data from visitors who are under the age of 18.
3. A Note to Users Outside of the United States
Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.
4. Types of Data We Collect
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
a) Information You Provide to Us. If you are a Helper, when you create an account to log in to our Site, we may collect Personal Data from you, such as your first and last name, email and mailing address, phone number, work experience, salary/income, professional license numbers, education, interests, hobbies, professional and personal references, profile picture, professional skills and abilities, and bank account information (to facilitate deposit of payments). If you are a Senior, when you create an account to log in to our Site, we may collect Personal Data from you, such as your first and last name, birthdate, gender, email and mailing address, phone number, care services needed, health conditions, activities, profile picture, interests, music preferences and credit card information to facilitate payment processing. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. When you post messages or upload content within our Site, the information contained in your posting will be stored on our servers and other users to whom you provide access, will be able to see such messages and content. We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version, and other requested information if you contact us via e-mail regarding support for the Services. We may also collect Personal Data, at such other points in our Site that state that Personal Data is being collected. Please note that you can choose not to provide us with certain information, but this may limit the features of the Site or Services you are able to use.
d) Information Collected from Others About You. Other Members may provide us Personal and/or Anonymous Data about you through our Site or the Services. Examples include when a Senior posts feedback regarding a Helper or when another Member (including a Senior’s Helper) submits health information to our Site.
e) Information Collected from Third Party Companies. We may receive Personal and/or Anonymous Data about you from companies that assist TheHelperBees in providing the Services. These third party companies may supply us with your Personal Data. We may add this information to the information we have already collected from you via our Site in order to provide and improve the Services.
5. Use of Your Personal Data
General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
6. Disclosure of Your Personal Data
a) Other TheHelperBees Members. We may share your Personal Data with third parties to whom you ask us to send Personal Information, including other Members. Unless you direct us to provide access to your Personal Data via your “Privacy Settings” or otherwise, we do not disclose the Personal Data of any Senior or Helper to any another Member. We do, however, provide other Members with the opportunity to communicate with you through an anonymous in-browser message box. If you respond to any in-browser message, you will be providing the recipient your email address.
b) Third Party Service Providers. We may share your Personal Data with third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to TheHelperBees. These third party service providers are required not to use your Personal Data other than to provide the services requested by TheHelperBees. Examples of such third party service providers include companies that administer background checks of Helpers and companies that process payments from both Helpers and Seniors. These third party service providers are required not to use your Personal Data other than to provide the services requested by TheHelperBees and only as specifically authorized by you in writing.
7. Third Party Data Collection
b) Information Collected by Ad Networks. We use third-party advertising companies to serve ads when you visit our Site. These companies may collect and use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services to you.
8. Your Choices Regarding Your Personal Data
b) Changes to Personal Data. You may change any of your Personal Data in your Account by editing your profile within your account or by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your Personal Data by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud or similar purposes. However, if we have already disclosed some of your Personal Data to third parties, we cannot access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
9. Security of Your Personal Data
TheHelperBees is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while TheHelperBees uses reasonable efforts to protect your Personal Data, TheHelperBees cannot guarantee its absolute security.
10. Contact Information