Powered by healthAlign
Delivered by The Helper Bees
A very large and diverse nationwide network of in-home providers
A technology platform that brings all those providers into a single environment
A Care Concierge team that helps the member and Case Manager better navigate the delivery of services into the home
Any non-medical services delivered into the home for the purpose of enabling aging in place
Any care service provided by a professional caregiver within the member’s home, including help with ADLs and IADLs
We decrease the Plan’s administrative burden while enabling scalability of offerings. Programs that are built around a single provider relationship are limited to that one provider’s offering and fulfillment capabilities. The multi-vendor platform approach allows us to engage a full range of aging-in-place services, as well as the full range of fulfillment options—all backed by our regulatory and compliance technology.
Customization is a primary benefit of our platform approach. We’re not married to any single fulfillment model or caregiver type, nor are we limited by certain regulatory environments or data collection constraints. Our platform spans all regulatory models and pulls in the full range of services and fulfillment options. We can build reporting analytics that offer a single window into all data, program wide.
Our system monitors fulfillment to identify gaps in care.
Our credentialing process includes an evaluation of relevant state regulatory frameworks for each service as Plan-required elements. This includes but is not limited to licensure and insurance verification, employment practice and screening policies, regular exclusion list checks, and more. With a flexible model like this, we can credential, onboard, and manage all program providers—both traditional and non-traditional—according to changing needs.
No licensure requirements for homecare
Direct caregiver apps permitted
Companion, homemaker, personal care
Health Care Services Firm license required
2019 Change: any entity that “employs, places, or arranges for the placement of, or in any way refers an individual to provide” companion or personal care services in the home
No license required for companion
ADLs when under doctor’s orders
healthAlign agreed to use agencies to address the regulators’ concerns re: government-funded programs
Source: Based on platform usage data since start of 2022 plan year
Industry-leading technology and on-demand team support means a better member experience with increased flexibility.
Our Care Concierge team operates in a dynamic assessment system that consistently gathers important data on a member’s social support needs at home, while auto-generating service recommendations and alert reporting back up to the plan.
We credential, administer and file claims for all of your in-home supplemental benefits. This simplifies the process for you while dramatically improving member satisfaction. This is in-home supplemental benefit delivery at scale, with support from The Helper Bees Care Concierge team.