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All Aging-in-Place Services On A Single Platform

Powered by healthAlign

Delivered by The Helper Bees

We are the single point of contact and accountability for all in-home services. This enables the Plan to:

Simplify Administration

Improve Quality and Fulfillment

Enhance Data Collection and Visualization

Who We Are

We help payers better manage the full range of services into the home

We do that with three products:

1. Provider Network

A very large and diverse nationwide network of in-home providers 

2. Regulatory Admin Platform

A technology platform that brings all those providers into a single environment

3. Member Engagement

A Care Concierge team that helps the member and Case Manager better navigate the delivery of services into the home

Our solution can be customized at every level

In-home Support

Any non-medical services delivered into the home for the purpose of enabling aging in place

In-home Care

Any care service provided by a professional caregiver within the member’s home, including help with ADLs and IADLs

Payers can engage a diverse range of services for their members through the healthAlign platform:

Using a platform approach, we enable a network of 10,000 credentialed care and support service providers.

We decrease the Plan’s administrative burden while enabling scalability of offerings. Programs that are built around a single provider relationship are limited to that one provider’s offering and fulfillment capabilities. The multi-vendor platform approach allows us to engage a full range of aging-in-place services, as well as the full range of fulfillment options—all backed by our regulatory and compliance technology.

Using a platform approach, we enable a network of 10,000 credentialed care and support service providers.

Fully Configurable Platform – From Reporting to Services

Customization is a primary benefit of our platform approach.  We’re not married to any single fulfillment model or caregiver type, nor are we limited by certain regulatory environments or data collection constraints. Our platform spans all regulatory models and pulls in the full range of services and fulfillment options. We can build reporting analytics that offer a single window into all data, program wide.   


Our system monitors fulfillment to identify gaps in care.

Ensuring Your Benefits are Delivered According to State Regulations

Our credentialing process includes an evaluation of relevant state regulatory frameworks for each service as Plan-required elements. This includes but is not limited to licensure and insurance verification, employment practice and screening policies, regular exclusion list checks, and more. With a flexible model like this, we can credential, onboard, and manage all program providers—both traditional and non-traditional—according to changing needs.


  • No licensure requirements for homecare

  • Direct caregiver apps permitted

  • Companion, homemaker, personal care

New Jersey

  • Health Care Services Firm license required

  • 2019 Change: any entity that “employs, places, or arranges for the placement of, or in any way refers an individual to provide” companion or personal care services in the home


  • No license required for companion

  • ADLs when under doctor’s orders

  • healthAlign agreed to use agencies to address the regulators’ concerns re: government-funded programs

How Medicare members are using their new benefits

Source: Based on platform usage data since start of 2022 plan year

How Medicare members are using their new benefits

Program Flexibility

Industry-leading technology and on-demand team support means a better member experience with increased flexibility.

Every 1% increase in healthAlign services has been shown to generate a .5% increase in member retention

Dynamic Assessment System

Our Care Concierge team operates in a dynamic assessment system that consistently gathers important data on a member’s social support needs at home, while auto-generating service recommendations and alert reporting back up to the plan.

New in 2022: Platform and Digital Marketplace

We credential, administer and file claims for all of your in-home supplemental benefits. This simplifies the process for you while dramatically improving member satisfaction. This is in-home supplemental benefit delivery at scale, with support from The Helper Bees Care Concierge team.

New in 2022: Platform and Digital Marketplace

Our technology and network help improve the member experience

healthAlign and The Helper Bees in the News

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