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The Helper Bees is a team of aging-in-place experts working with John Hancock to improve the in-home care experience. We offer a variety of resources that make it more possible for people to age at home safely and comfortably.
Our pre-approved providers are in-home care agencies that have been reviewed and vetted by The Helper Bees. While all providers are subject to review by John Hancock for claim reimbursement, choosing a pre-approved provider can help speed up the claim review process.
Care is personal. The Helper Bees will continue working with you until you find a provider that you feel confident in — and you can change or update your selection at any time.
Yes! After signing up, you’ll get access to our Aging-in-Place Marketplace, where you can browse vetted in-home care agencies.
Access to The Helper Bees Provider Network is complimentary for John Hancock long-term care policyholders. You will pay for the actual in-home support services out of pocket, but John Hancock may reimburse you. Many of the providers in our network offer discounted rates when you schedule a visit through The Helper Bees.
For questions about your long-term care coverage, please contact John Hancock at 800-377-7311 Monday to Friday 8:30AM to 5:30PM ET.